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A living room with a freshly cleaned carpet catching the light.

Care & Maintenance

Keep your floors looking like the day they were laid

Keeping It That Way

A floor lasts as long as the routine behind it. Three habits cover almost everything.

  1. A lounge with the carpet clear of clutter, ready to be vacuumed.

    Every week

    Vacuum and sweep

    Loose grit is what wears a floor down - it works into the pile and scratches a finish. A weekly pass removes it before it can.

  2. A pale carpet with no marks left in the pile.

    As it happens

    Blot spills straight away

    Blot, never rub - rubbing drives a spill into the backing. Work from the outside of the mark inwards so it cannot spread.

  3. A dog asleep on a warm, freshly cleaned floor.

    Every 12-18 months

    Have it deep cleaned

    A professional clean lifts what a vacuum cannot and restores the pile. We can schedule it with the same team that laid the floor.

Looking after your floor

The questions we are asked most after an installation.

  • How often should I vacuum?

    Vacuum weekly and blot spills as they happen; for anything set in, or once every twelve to eighteen months, book a professional clean. Avoid steam and harsh solvents unless the manufacturer allows them - they can lift a finish or shrink a backing. Use felt pads under furniture and move heavy pieces rather than dragging them. Keep your installation paperwork: most warranties expect a documented professional clean at the intervals above.

  • What should I do about a spill?

    Vacuum weekly and blot spills as they happen; for anything set in, or once every twelve to eighteen months, book a professional clean. Avoid steam and harsh solvents unless the manufacturer allows them - they can lift a finish or shrink a backing. Use felt pads under furniture and move heavy pieces rather than dragging them. Keep your installation paperwork: most warranties expect a documented professional clean at the intervals above.

  • Can I use a steam cleaner?

    Vacuum weekly and blot spills as they happen; for anything set in, or once every twelve to eighteen months, book a professional clean. Avoid steam and harsh solvents unless the manufacturer allows them - they can lift a finish or shrink a backing. Use felt pads under furniture and move heavy pieces rather than dragging them. Keep your installation paperwork: most warranties expect a documented professional clean at the intervals above.

  • How do I stop furniture denting the floor?

    Vacuum weekly and blot spills as they happen; for anything set in, or once every twelve to eighteen months, book a professional clean. Avoid steam and harsh solvents unless the manufacturer allows them - they can lift a finish or shrink a backing. Use felt pads under furniture and move heavy pieces rather than dragging them. Keep your installation paperwork: most warranties expect a documented professional clean at the intervals above.

  • Does cleaning affect my warranty?

    Vacuum weekly and blot spills as they happen; for anything set in, or once every twelve to eighteen months, book a professional clean. Avoid steam and harsh solvents unless the manufacturer allows them - they can lift a finish or shrink a backing. Use felt pads under furniture and move heavy pieces rather than dragging them. Keep your installation paperwork: most warranties expect a documented professional clean at the intervals above.

Need a hand with an existing floor?

Book a Clean